Today I decided to take it a step further. On their website, they have a feature on the left-hand side for "Questions? - Live Chat with a Toms Expert!" Well shoot, why not give it a try? I love these extra customer service perks! Oh, the glory of online shopping in the 21st century.
So, a pop-up chat window came up and I chatted with an expert we will refer to as TOMS2. (Man, second in command, makes me feel kind of important!) This is how it went down:
Please wait for a site operator to respond.
You are now chatting with 'TOMS2'
TOMS2: hi, how can i help you?
Erika : I was wondering if you were going to bring back the navy glitter toms.
Erika : I really liked them :) And didn't buy them when I had the chance...
TOMS2: we will not be
TOMS2: they were apart of the holiday line last year
TOMS2: and have sold out
Erika : Never?!
TOMS2: i'm sorry
TOMS2: we come out with new styles each season, to replace the previous seasons
Erika : Darn. Well if you have any say in the matter, vote navy glitter toms!
TOMS2: will do, sorry about that
Erika : No worries! Thanks!
So the sad story is that my precious navy glitter Toms will not be coming back. BUT, now I can just go ahead and buy my second favorite pair and support a little kiddo in need.
Meet silver glitter Toms.